Does the customer have to do anything different?

No. The flow happens entirely on the associate's device. The customer just pops the trunk and gets a confirmation receipt afterward.

What about customers with privacy concerns?

Handoff photos focus on the items in the trunk, not the customer. Photos are short-retention by default and can be configured for stricter retention or auto-redaction of plates and faces.

Does this slow down the curbside flow?

Verification takes under 300ms on-device. The total handoff still takes 30-45 seconds — the same as before — but with structured evidence on the back end.

What if the customer's car can't fit the order in the trunk?

For oversized orders, the associate can capture a back-seat or passenger-floor handoff. The same in-vehicle detection works across all common drop locations.

Can we use this for grocery curbside specifically?

Yes. Grocery has its own variant with bag-count checks, refrigerated handoff timestamps, and integration with order-staging displays. Grocers see particularly strong dispute reduction in our deployments.

AI Curbside Pickup Verification

Verify every curbside handoff with a quick photo. Confirm the order was placed in the customer's vehicle and eliminate 'I never got it' disputes.

76%

Fewer 'never received' disputes

<300ms

On-device verification

+18%

Pickup repeat rate

$0.008

Per verification

Try Live Demo

Curbside Sounds Simple — Until It Isn't

Common challenges teams face without automated verification

Wrong Car

Associates hand the order to the wrong silver SUV in spot 4 instead of spot 6. The customer who actually placed the order leaves empty-handed.

Disputed Handoffs

Customer claims the order was never delivered. Without photo evidence, the retailer eats the refund — and the inventory loss compounds.

Missed Spot Numbers

Customers forget to check in, drive to a different spot, or sit in the parking row. Associates wander the lot looking for the right car.

Brand Damage

A bad curbside experience cuts repeat rates fast. Customers go back to in-store pickup or competitors.

Loss Prevention Gaps

Internal theft from the curbside staging area is hard to detect without verifiable handoff records.

How It Works

Customer Arrives + Checks In

Customer arrives, opens the retailer app, and signals 'I'm here in spot 6'. The associate is routed and pulls the staged order.

Handoff Photo

At the trunk, the associate snaps a photo of the order in the customer's car. VerifyAI's SDK guides framing for usable evidence.

AI Handoff Verification

AI confirms the order is visibly inside an open trunk or seat area, items are present, and the photo is sharp. Bad captures are re-prompted on the spot.

Customer Receipt + Dispute Defense

The customer gets a confirmation with the handoff photo. If they dispute, the retailer has timestamped, geo-located, AI-verified proof.

Key Features

In-Vehicle Detection

AI confirms the order is physically inside an open trunk, hatch, or back seat — not on the ground next to a car or in the associate's hand.

License Plate Cross-Check

Optional plate match against the customer's pre-registered vehicle. Eliminates wrong-car handoffs without making the associate read VINs.

Geo-Verified Handoff

Embedded GPS confirms the handoff happened at the store's curbside zone — not in the warehouse or an associate's break room.

Customer Receipt

Customers get an emailed or in-app handoff confirmation with the photo. Builds trust and reduces dispute volume from day one.

Loss-Prevention Analytics

Per-associate and per-store handoff metrics surface unusual patterns — repeated bad-quality photos, missing handoffs, suspicious returns.

Aggregator + POS Integration

Works with Shopify, Adobe Commerce, Salesforce Commerce Cloud, and BOPIS engines. Order-aware handoff flows without rebuilding the stack.

Measurable Impact

76%

Fewer Dispute Refunds

Reduction in 'never received' refunds